Always carry the essentials with you, for us these are:
On the shared basis excursions there will always be a bilingual guide who speaks fluent English and Spanish.
For private and group excursions please request the language that you prefer and we can look into the possibilities. The chances to have a guide available that speaks other than English or Spanish increment if the excursion is requested with at least one or two months in advance, depending on the season.
All of the Adventures Mexico services must be paid before the service is performed. We have several ways to receive your payment according to the product. Before you make the full payment the reservation is considered just a request which grants no commitment nor obligation to Adventures Mexico. The fees and prices might change without further notice during this time. Adventures Mexico is no liable for any extra charge done to you by the intermediary financial companies.
All of our one day trip excursions can be postponed or canceled with the proper requests. These requests need to be written in an email and there must be a response from Adventures Mexico within the next 24 working hours. If there is no written request for change of date or cancellation the service is still considered as confirmed resulting in a “No Show” if you don’t attend. In case there is no response from Adventures Mexico please call the emergency mobile phone that is on your voucher. In order to get 85% of reimbursement from a cancellation you need to send us a written request 72 hours before the event. There is no reimbursement for later requests.
The changes or cancellations for this product can be made either by you or by Adventures Mexico due to lack of availability. In both scenarios the cancellation can be made for a specific product or for the whole package. When the cancellation is made by Adventures Mexico you will get the full reimbursement of the specific canceled product.
The cancellation made by you follows the next indications:
All the cancellations need to be written in an email to get the reimbursement that applies depending on the date the cancellation is made;
The reservation itself does not guarantee the service; you need a written confirmation given by Adventures Mexico to guarantee it. This confirmation will be sent to you within the next 72 working hours after the payment is complete.
In all the cases Adventures Mexico will not cover the expenses generated by any fees that the Financial Companies make. Adventures Mexico is not liable for the amount charged by neither these fees nor any other charge made during this financial movement. You agree to absorb all expenses when you ask for a reimbursement or while performing a cancellation.
All of our culinary tours are walking experiences, these have different meeting points depending on the tour.
For the shared basis tours the vehicle picks up the passengers to the hotels inside the Historic Center of the city. If you are not sure if your hotel applies don’t hesitate in asking your particular Adventures Mexico contact.
The pickup for the private basis tours goes to your specific location, this location is agreed at the moment of making the reservation. If for any circumstance you must change the meeting point location please contact your Adventures Mexico agent.
To know about Shore Excursions pickup see question below.
Shore Excursions are Day Trips that start at Progreso Port and are specially designed for the cruise ship travelers.
Adventures Mexico operation depends on the free shuttle provided for the cruise travelers by AutoProgreso Company, to bring them to one of three possible drop off points in Progreso.
Adventures Mexico is not liable for the drop off location provided by AutoProgreso. Since we do not have control over the drop off location Adventures Mexico commits to wait for our guests 60 minutes starting with the very first free shuttle from the cruise to the Port. After this time Adventures Mexico will consider the trip as a “No show” hence making the charge without reimbursement. To avoid this circumstance you can provide a mobile phone number to Adventures Mexico in order to locate you as soon as possible.
Adventures Mexico will always make the pickup at the AutoProgreso Bus Station located on street 82, between streets 29 and 27 in Progreso. You commit to get to the AutoProgreso Bus Station for the pickup.
With the information you gave to your Adventures Mexico agent, we guarantee your return on time to the cruise as long as you always follow the directions of our guides. If by your petition or negligence you lose the last free shuttles the cost for the taxi that is allowed to go to the cruise will be paid by you.
In case of force majeure, a blocking on the highway, certain weather conditions, or any act of God that delays us resulting in missing the cruise, Adventures Mexico will do its very best to arrange a transfer to send you to the next port of call.
In Mexico tipping is expected in most situations and it shows your appreciation for good service. In most places you can either tip in Mexican pesos or in American dollars, people will be happy to receive it either way.
If you are happy with the performance of your tour guide it is appropriate to tip between the 10% and the 20% of the total cost of your excursion. For tipping a tour leader it is appropriate to give a minimum of 3 to 5 dollars per day per person. To bus drivers an amount of 2 dollars per person per day.
If you have any questions regarding this subject you can always ask your Adventures Mexico contact.